Outstanding Elder-Friendly Customer Service Champion

Sometimes, as you age, you get out less and less,… who you encounter …and how they treat you becomes very important … and it can affect your own feelings of worth. The champions in this category provide an oustanding level of customer service that supports older customers feeling respected and connected.


Finalists were:

  • St Stephen’s Drop In Cafe & Op Shop
  • Bunnings
  • Hearing Nelson, and
  • Moutere Inn


The category winner was Tasman District Library – Housebound Book Delivery Service.

For years the Housebound book delivery service has delivered outstanding Elder-friendly Customer Service whilst delivering books to those who cannot leave their own homes. Can you imagine what a lifeline of brain stimulation and human contact these visits are for the people who receive them. Although administered by the Tasman District Library this service is run by very dedicated volunteers whose deep caring for their clients is reflected in their customer service. Kath Bartlett, Annette Gill and Judy Beaumont have all been voluntarily delivering books with this service for TEN years.

Age Concern Nelson Tasman

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